An R&H Insurance Bad Faith Client Story

Denver homeowner Stuart faced a frustrating battle with his insurance company following a severe hailstorm that damaged his property. 

After the straightforward claim for roof damage turned into months of delays and errors, Stuart finally got the help he needed from Robinson & Henry Senior Associate Matthew Hamblin. 

Stuart spoke with R&H Marketing to discuss his experience working with Matthew. Hear Matthew describe his legal strategy in Client Wins Insurance Bad Faith Case.

Past results afford no guarantee of future results; each matter is different and must be judged on its own merits. Facts are those of an actual Robinson & Henry case. We used only our client’s first name to protect his privacy.

Devastating Storm and Uncooperative Insurance Company

The storm wasn’t small. Hailstones the size of quarters pelted Stuart’s neighborhood. Hours later, lumps of ice still lingered on the ground. From the street, the damage to Stuart’s roof was visible. Acting quickly, Stuart contacted his insurance company and followed their instructions.

But Stuart’s relief was short-lived. The insurance company’s initial report underestimated the damage, offering to pay for only a handful of shingles. Making matters worse, their report didn’t even include correct photos or the right address. It was clear something was off.

A Pattern of Delays and Dismissals

In addition to a report filled with errors, the insurance adjuster claimed the hail was only pea-sized. Despite providing photos and firsthand accounts of the hailstorm’s severity, the insurance company routinely dismissed Stuart’s concerns. 

Instead of offering relief, the claim process became a source of stress. It was evident the insurance company wasn’t playing fair, and Stuart wouldn’t win this fight alone. What started as a frustrating inconvenience soon became an uphill battle.

Finding the Right Legal Team

Determined to protect his property and hold the insurance company accountable, Stuart turned to Google in search of legal help. That’s when he found Robinson & Henry.

The firm’s size and specialized practice areas impressed Stuart. During his initial consultation, he connected with Senior Associate Matthew Hamblin, and Stuart started to feel heard. 

A Thoughtful, Honest Approach

Many people feel nervous about involving an attorney, but Stuart’s concerns quickly disappeared. 

While Matthew’s legal knowledge impressed Stuart,  his honesty resonated most. Instead of making empty promises, Matthew took the time to examine the details and set realistic expectations. This balanced approach built trust.

Stuart described working with Matthew as “talking to a buddy.” He said Matthew explained legal concepts in simple terms and kept him informed every step of the way.

Taking the Weight Off the Client’s Shoulders

One of Stuart's biggest reliefs was no longer dealing directly with the insurance company. With Matthew in charge, his legal team took ownership of the case, gathering the necessary evidence and communicating with the insurance company on Stuart’s behalf. 

What had felt like an uphill battle became a clear, focused strategy for getting results. “He was there battling for me. He took everything out of my hands, which was very nice,” Stuart said. “It was like this huge weight was lifted off my shoulders.”

Victory: A Fully Covered Roof and More

From the beginning, Stuart’s primary goal was simple: to get his roof replaced. With Robinson & Henry’s help, he achieved that and secured additional compensation for what Colorado law defines as “unreasonable delay and denial.”

He credits the success to Matthew’s hard work, persistence, and the efforts of the broader legal team supporting the case. 

Beyond Legal Results

Stuart is grateful for the case’s positive outcome and the support he received from Matthew at every stage. 

“I would definitely recommend Robinson & Henry to pretty much anyone who I know who needs an attorney,” he said. “It’s just been an overall very pleasant experience.”

Empathy, clear communication, and advocacy gave Stuart confidence and peace of mind. Beyond achieving results, Robinson & Henry focuses on the human element. 

A trusted legal team can make all the difference when dealing with complex insurance issues. For this Denver homeowner, it was the difference between being ignored and being heard.